Management

Properly documenting the history of a patient’s chief complaint

New patients have their own unique needs and you have some detective work to do. Whether in the patient’s hand on the intake form or yours as you conduct a patient interview, you need to record the answers to the many questions you have about the complaint, which brings them in.

3 essential elements of a well-composed intake form

The intake form you use with all of your new patients is more than just the first piece of paper that your patient touches. It gives you an opportunity to make a great first impression for both your profession and your professionalism. The intake form becomes the foundation of their clinical record, and by extension, the care you deliver.

Business Talk: Expenses are expensive

Toys “R” Us (USA), Sears Canada, and Target Canada. All of these companies had expenses that grossly overshadowed their revenue. As the losses mounted, they did nothing to stop the financial bleeding. When these businesses finally tried to do something, they were in too deep.

Safe keeping: Protecting your patient files

In 2017, headlines from across the world showcased hackers targeting multinational corporations, government agencies and charities, among other organizations. As executive leaders recognize the impact of cyberattacks, more organizations are prioritizing security.

5 tips for hiring an associate for your practice

In my 36-years in practice I have experienced and gained perspectives from all the different sides of running a practice.

Rethinking pain with neurofunction

"If a tree falls in a forest and no one is around to hear it, does it make a sound?"

Business Talk: Looming legislation (Bill 148)

Changes to the Ontario employment law have been passed and for small business owners, this is bad news. The Canadian Centre for Economic Analysis was commissioned by the Keep Ontario Working coalition to measure the potential impacts of six key areas of change in Bill 148, including changes to minimum wages, equal pay provisions, vacation, scheduling, personal emergency leave, and unionization.

The big leagues

Deciding to expand to a multidisciplinary practice requires careful planning and contemplation on what the real goals are.

For the people of the City of Nanaimo, the spirit of Christmas is a really big deal.

Money in your practice

Rising chiropractic association fees, dramatic hikes in minimum wage, and the elevation in inflation are only some of the factors that negatively affect our small business practice.

The missed appointment

Chiropractors either dread missed appointments or bury their heads in the sand and ignore them. I believe missed appointments provide us with a great deal of information.

The benefits of an employee departure

When an employee leaves your clinic do not get too disappointed – they have just given you a chance to do things at a lower cost. When someone gives you two weeks notice, it is the most inexpensive way for you to break ties with that employee.

Are you ready for your big day?

If you don’t think of your next day in the office as one filled with excitement and extreme importance, then you will likely continue to practice in a mediocre manner.

Take a holistic approach to your clinic design

Health-care facilities can be stressful places for patients and visitors, with depressing waiting rooms, rows of uncomfortable seating, a blaring television. Designers of some medical spaces, however, are remedying the situation.

The elusive patient referrals

Patient flow determines practice sustainability, but new patient referrals drive practice growth. There are essentially two reasons patients refer you to new patients: Patients like you, and patients love your product. These reasons are outlined in the NY Times bestselling book Word of Mouth Marketing - How Smart Companies Get People Talking by Andy Sernovitz.