Management

Business Talk: What gets measured gets improved

Five young business students (John Collins, Nick DeLuca, Abigail McManus, Olivia Missios, and Yue Wu) from the McMaster University Business School approached me this past winter.

Ongoing treatment notes: What to write down when there’s nothing to say

You know who they are – they’re your “regulars.” They come in like clock-work, marking the passage of the months of the year, year after year. They love you because you “get them.” You understand what makes them tick, and you know just what to do to help them be healthier and happier. These patients love you, and you love them right back, maybe because it’s all so easy? You make some quick adjustments, and they positively glow.

Business Talk: 5 keys to becoming a valuable associate

Associate doctors have to realize that if they are not committed to learning the system and are not focused on growing their patient base, their future will essentially be uncertain. When you are focused and committed to the job, you will be successful. But hard work and sacrifice are non-negotiable ingredients in the recipe for rewards.

The greater good: Becoming a purpose-driven business is good business

Empathy is big business: The top 10 most empathetic companies outperformed the bottom 10 by up to 50 per cent.

Investing in the greater good is becoming less of a niche, “feel-good add on,” and is more of a necessity in this ever-changing business environment. The Millennial factor, which initially made Boomers and Gen X’ers scratch their heads, is now entering the executive-suite, and is demanding that day-to-day operations not only be about balance sheets and profit, but also about bringing greater change to our landscape. Purpose and credibility is no longer mutually exclusive.

Business Talk: Is your heart in it?

Two months ago I decided to purchase an Apple watch to help with front-end communication and patient flow in my practice – whenever I need a patient in a room I can easily tap my watch to send a canned message to my front desk indicating which room I’d like to see the next patient. This has totally eliminated my need to use my smartphone to text the same request.

5 mistakes chiropractors make when negotiating their lease renewal

As The Lease Coach since 1993 and co-authors of Negotiating Commercial Leases & Renewals FOR DUMMIES, we have found that chiropractic tenants often leave a lot on the table when negotiating a commercial lease renewal. One of the biggest mistakes is assuming that everything will go smoothly.

Business Talk: Reviewing our ethical business practices

When I was in chiropractic school, I had one of my professors tell me that in real-world practice there would be the opportunity to make a lot of money, but the path we chose would determine our happiness.

10 things to keep in mind while searching for potential clinic space

Most chiropractors, like other health-care practitioners, will at some point in their careers need professional or retail office space.

Key points for creating an at-home clinic

Working from a home office is a welcome break from stressful daily commuting and bad weather issues, and can help busy chiropractors achieve a better work-life balance.

Properly documenting the history of a patient’s chief complaint

New patients have their own unique needs and you have some detective work to do. Whether in the patient’s hand on the intake form or yours as you conduct a patient interview, you need to record the answers to the many questions you have about the complaint, which brings them in.

3 essential elements of a well-composed intake form

The intake form you use with all of your new patients is more than just the first piece of paper that your patient touches. It gives you an opportunity to make a great first impression for both your profession and your professionalism. The intake form becomes the foundation of their clinical record, and by extension, the care you deliver.

Business Talk: Expenses are expensive

Toys “R” Us (USA), Sears Canada, and Target Canada. All of these companies had expenses that grossly overshadowed their revenue. As the losses mounted, they did nothing to stop the financial bleeding. When these businesses finally tried to do something, they were in too deep.

Safe keeping: Protecting your patient files

In 2017, headlines from across the world showcased hackers targeting multinational corporations, government agencies and charities, among other organizations. As executive leaders recognize the impact of cyberattacks, more organizations are prioritizing security.