The government's solution to benefits service issues? Artificial intelligence.

July 26, 2018
OTTAWA—Federal officials overseeing billions in benefit payments to millions of Canadians are hoping artificial intelligence can resolve ongoing snags in the system.

Documents obtained by The Canadian Press under the access to information law show that the department is looking to ''push the boundaries'' of what artificial intelligence can do to speed up benefit decisions to Canadians applying for disability pensions.

Applicants for Canada Pension Plan disability benefits gave the program the worst service ratings compared to Employment Insurance and general CPP payments.

The Liberals are overseeing changes to the CPP disability program stemming from a 2015 auditor general review, including testing a predictive analytics program to triage applications and speed up benefit decisions.

It can take months for a medical adjudicator to make a decision about a request for CPP disability benefits _ a timeline the documents say can be reduced through an automated review of applications.

A spokesman for Employment and Social Development Canada says final results of the test that officials launched in March won't be known until late next year.

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