The government's solution to benefits service issues? Artificial intelligence.

THE CANADIAN PRESS
July 26, 2018
Written by THE CANADIAN PRESS
OTTAWA—Federal officials overseeing billions in benefit payments to millions of Canadians are hoping artificial intelligence can resolve ongoing snags in the system.

Documents obtained by The Canadian Press under the access to information law show that the department is looking to ''push the boundaries'' of what artificial intelligence can do to speed up benefit decisions to Canadians applying for disability pensions.

Applicants for Canada Pension Plan disability benefits gave the program the worst service ratings compared to Employment Insurance and general CPP payments.

The Liberals are overseeing changes to the CPP disability program stemming from a 2015 auditor general review, including testing a predictive analytics program to triage applications and speed up benefit decisions.

It can take months for a medical adjudicator to make a decision about a request for CPP disability benefits _ a timeline the documents say can be reduced through an automated review of applications.

A spokesman for Employment and Social Development Canada says final results of the test that officials launched in March won't be known until late next year.

Add comment


Security code
Refresh

Subscription Centre

 
New Subscription
 
Already a Subscriber
 
Customer Service
 
View Digital Magazine Renew

Most Popular

We are using cookies to give you the best experience on our website. By continuing to use the site, you agree to the use of cookies. To find out more, read our Privacy Policy.